Booking guide

Every booking at Paws & Stay is about the dog. You will see how many dogs are allowed at a place on their page and in search results and then you can add them during the booking process. While your dogs are more than welcome, of course, our owners hope you’ll still make sure your dogs are well behaved. There may occasionally be rooms (and furniture) that are off limits to dogs, but not to an extent that will impact your stay. If they can’t be in the room with you, they’ll have a lovely, cosy spot of their own. You can see any restrictions in the 'For the Dog' section of a place.

How to book

All you need to do is select an available check-in date, underlined in gold on the calendar, and see what options appear for your stay. If the stay is within ten weeks of the date on which you’re booking, you’ll need to pay the full cost of the stay. If it’s further than ten weeks away, you’ll have the option of paying a 25% deposit.

When you book, you’ll be able to use the email address you supply to log in and make any further payments whenever you like. We will notify you when your balance is due and be in touch if it goes unpaid past that date.

If you have any questions about a place, you can email us on bookings@pawsandstay.co.uk. Call us during office hours (Monday to Friday, except Bank Holidays, 0900 to 1800) if you have any problems with booking and we can usually sort things out over the phone.

Paying your balance

If you paid a deposit when you booked, we’ll let you know when your balance is due, but you can log in to your account, which is automatically created when you book, to pay it at any time. You can also log in and pay off a little of your balance at a time.

Deposits and balance payments

If your booking is made more than ten weeks in advance of your arrival date, you’ll have the option to pay a 25% deposit. The full balance will then be taken from the same card you pay with. You’ll be able to pay the balance on a different card at any time by giving us a call. If your balance payment fails, don’t worry. Your booking will not be cancelled but we will need to get in touch with you within a week to secure the balance payment.

Terms & conditions

We’ll always try and find a solution that works for you and our owners if there’s any issue with your booking, but you can read our full [Ts&Cs](https://www.pawsandstay.co.uk/terms-and-conditions/) here.