Terms and conditions

Terms and conditions

For amendments and cancellations relating to Covid-19 travel restrictions/lockdown please see our booking guide.

TERMS OF WEBSITE USE
This page (together with the documents referred to in it) tells you the terms of use on which you may make use of our website http://www.pawsandstay.co.uk (our site), whether as a guest or as a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

OTHER APPLICABLE TERMS

These terms of use refer to our Privacy Policy, which will also apply to your use of our site. This sets out the terms on which we process any personal data we collect from you, or that you provide to us, as well as information about the cookies on our site. By using our site, you consent to us processing your data and you warrant that all data provided by you is accurate.

When you make a booking via our site, our Booking Terms will apply to that booking.

INFORMATION ABOUT US

The site is operated by Sawday’s Canopy & Stars Limited, trading as Paws & Stay. We are a limited company registered in England and Wales under company number 09088366 and have our registered office at Merchants House, Wapping Road, Bristol, BS1 4RW. Our VAT number is 196 3709 68.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

ACCESSING OUR SITE

Unless otherwise stated for particular content and/or functionality, our site is made available free of charge.

We do not guarantee that our site, or any content or functionality on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection and/or on your behalf, are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

USER ACCOUNTS & PASSWORDS

Our site offers two types of user account:

Accounts for property owners who are listed on our site (“Owners”); and
Accounts for guests, which enables visitors of our sites to mark listings as favourites, make bookings, submit feedback, and access other functionality available from time to time (“Guests”).
The use of an Owner account is also subject to our owner agreement, which will prevail over these terms of use in the event of any conflict.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you use a social media login function, you must keep your social media account details confidential and must not allow any third party to access or use your social media account.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at dpo@sawdays.co.uk and provide any relevant details.

CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.