Terms and conditions
Terms and conditions
For amendments and cancellations relating to Covid-19 travel restrictions/lockdown please see our booking guide.
TERMS OF WEBSITE USE
OTHER APPLICABLE TERMS
When you make a booking via our site, our Booking Terms will apply to that booking.
INFORMATION ABOUT US
The site is operated by Sawday’s Canopy & Stars Limited, trading as Paws & Stay. We are a limited company registered in England and Wales under company number 09088366 and have our registered office at Merchants House, Wapping Road, Bristol, BS1 4RW. Our VAT number is 196 3709 68.
CHANGES TO THESE TERMS
ACCESSING OUR SITE
Unless otherwise stated for particular content and/or functionality, our site is made available free of charge.
We do not guarantee that our site, or any content or functionality on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
USER ACCOUNTS & PASSWORDS
Our site offers two types of user account:
Accounts for property owners who are listed on our site (“Owners”); and
Accounts for guests, which enables visitors of our sites to mark listings as favourites, make bookings, submit feedback, and access other functionality available from time to time (“Guests”).
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you use a social media login function, you must keep your social media account details confidential and must not allow any third party to access or use your social media account.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org and provide any relevant details.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.